Privacy Policy

Information We Collect

Information you provide directly

• Contact form submissions — name, email address, phone number, and message content — collected via Zoho Forms
• Any correspondence you send us by email or phone

Information collected automatically

• Zoho SalesIQ (our live chat and visitor analytics tool) collects IP address, browser type, pages visited, time on site, and referring URL. It places cookies on your device.
• Amazon CloudFront (our content delivery network) logs IP addresses and request data for security and performance purposes.

How We Use Your Information

• To respond to inquiries and provide customer service
• To process farm tour bookings
• To send farm news or product information you have requested
• To understand how visitors use our site and improve it
• To comply with legal obligations

Cookies

Zoho SalesIQ places cookies on your device to enable live chat and collect anonymous analytics. You can disable cookies in your browser settings; doing so may disable the live chat feature.

Third-Party Services

Our website integrates with several third-party services, each with their own privacy policies:

• Zoho (forms and live chat) — Zoho Privacy Policy
• Shopify (our store at shop.sunrisewildhaven.com) — All purchases are processed by Shopify. Payment information is collected and stored by Shopify, not by Wild Haven Farm. — Shopify Privacy Policy
• Amazon CloudFront (content delivery network) — AWS Privacy Policy

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Retention

We retain contact form submissions and correspondence for up to 3 years for business records, or longer if required by law.

Your Rights

California residents (CCPA)

You have the right to know what personal information we collect, to request deletion of your personal information, and to opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at farm@sunrisewildhaven.com.

All visitors

You may request access to, correction of, or deletion of your personal information by contacting us at any time.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, with a revised "Last updated" date at the top of this page.

Contact Us

For privacy-related inquiries, please contact us: